RESUME
Professional ​
info​​
We help businesses build their networks and create new opportunities in their niche.
✔ We connect you with your ideal prospects so you can start a warm conversation.
✔ Get more profile views and engagement from your target group.
✔ We create statistics so you can follow your process leading up to closing the deal.
✔ Unleash the full potential of LinkedIn, build a strong profile and generate leads.
✔ No automation tools = 100% human-powered process = no risk.
I am doing this job as a virtual assistant to clients to help grow their business.
Here are List of my Skills and Services:
- Customer Service Support (email, chat, social media)
- Lead Generation
- Live Chat Support
- General Admin Support
- Email handling and Calendar Management. Following up with clients/customers (sending thank you and other reminder emails)
- File Management (organizing files using Dropbox, Google Drive, etc)
- Set-up Social Media Accounts (Facebook, Twitter, LinkedIn, Youtube)
- Manage and update Social Media Accounts (content you provided)
- Publish posts on your Blog, Social Media Accounts
- Filter and reply to comments on your Social Media Accounts
- Answering support tickets
- Moderate Facebook Groups
- Simple Video creation/editing/uploading
Also, I am willing to be trained, just provide training or video walkthrough how to do or perform the task and I can definitely perform and execute the tasks well :)​
Work​
experience​
Virtual Assistant
​Jan 2019 - present
​Specialties:
Lead Generation
Client Prospecting
Customer Service and Technical Support
Email Management/Email Marketing
Phone Support/Chat Support
Appointment Setting
Social Media Management
Administrative tasks
Sales
IT Service Delivery Analyst
​June 2016 - June 2019
Identify incidents at risk of breaching the Service Level Agreement (SLA) and escalate to the appropriate Tier 2 and Tier 3 Support to initiate issue resolution in a timely manner. Involved in more complex clients issues that are promptly addressed, documented and resolved promptly.
Assist the Incident Management in gathering all necessary resolving groups and data for critical issues.
• Provides training and knowledge transfer to members of the LOB core team
• Manages workload, tasks, assessment, admin concerns, and training
• Joins bridges with other resolver groups when needed for high priority tickets, and helps out with information gathering that can help with the resolution of the issue
• Applies support skills such as log/script/ reports investigation in order to determine root cause and/or solution.
• Monitor SLAs, escalate (and where possible help expedite) any threatened SLA breaches
Technical Support Representative II
​Nov 2014 - Nov 2015
• Deliver service and support to end-users using and operating automated call distribution phone software, via the Internet.
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients.
• Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business.